Beating Lodge Staff Retention Challenge

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Finding and retaining skilled staff is challenging.
Remote locations and the seasonal nature of the industry make it difficult to attract qualified employees.
High staff turnover rates disrupts operations and impact guest experiences.

Game lodges employ staff from diverse backgrounds, including local communities and international hires.
Effective communication and understanding cultural differences can be challenging but are crucial for a harmonious work environment..
Butlers are well-versed in various aspects of hospitality, including table layout, menu knowledge, and customer interaction. When restaurants involve butlers in training, waiting staff benefit from shadowing experienced servers. They learn practical skills such as taking orders, understanding restaurant layouts, using POS systems, and handling side work duties
Andre Visser
Rated 5 out of 5

Why choose us?

Proven Track Record

Lodges where Staff Training were done increased Guest Experience
and guests keep returning. The letters of recommendation is proof to the success.

Waiter Training

Serving Guests perfectly enhances the Guest Experience and exceed the expectation!
By bringing the experience from Cape Town's advanced experience on serving High Net worth Guests, heighten your staff skills set and boost their confidence as well as peace of mind.

Qualified Trainer

South African Qualifications Authority [SAQA] and SETA accredited facilitator ensures outcomes based training.
Staff engages immediately after training with exceptional results.

Table Setting

Perfecting this skill contributes in exceeding guest expectation and experience at the lodge.

Informal Setting
Formal Setting

Course Content includes, but is not limited to...

Front of House Training

Welcoming, orientation, room allocation, moving a room, preparing a room, visiting a room, room service and preparing the perfect room is key to this training.

Presentation and Preparation

Preparing for game drives, welcoming guests back from an out ride. Preparing welcoming drinks, maintaining the snack table, keeping the bar area and presenting the guest book.

One Day Waiter Training
Waiter & Service Training

Preparing the dining room, setting tables, meeting, greeting and seating the guest, presenting the menu, taking the order, upselling the menu, wine service and presentation as well as closing the tab.

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