Course Content Outline

BUTLER TRAINING

WHO CAN PARTICIPATE:      People of all sexes, nationalities and legal ages

STARTING DATE:                    3 February 2025

FINISH DATE:                          1 March 2025

Venue Address:                       174 on Premier, Waterkloof, Pretoria

Please note:                            The Cost training doesn’t include accommodation (Enquire at info@174premnier.co.za to arrange if needed)

Indemnity Form to be signed by Candidate

Clear Police Record

Valid ID Document (regardless of country of origin)

  • Cost per candidate R15 500.00 includes Tea/Coffee with rusk and a light lunch.
  • Training starts every day at 8:30 till day end, Monday to Friday.
  • Day 1 is Welcoming & Introduction, Administration, Orientation and Induction.
  • This training has a certificate which is recognised by The Hotel Butler Training Academy, Germany.
  • List ItemDress Code is Black Long pants or Skirt, White shirt, Black tie and Black Shoes (Not ‘tekkies’)
  • Two certificates, acknowledge by the International Hotel Butler Training School Germany, is issued.

WEEK 1

LIFE SKILLS TRAINING
DRESS CODE
GENERAL SKILLS

WEEK 2

Butler Job Description / Responsibilities
Types of Butlers
Time Management
Professional Waiter Training (Certificate)

WEEK 3

Communication Skills - Greetings and Introductions
- Conversation Skills
- Listening Skills
- Telephone Skills
- Email Writing
- Style of Communication Verbal – Non-Verbal – Writing - Mobile
- Communicating Via Devices During Stay
- Communication with Children
Building Rapport with Guest
Building Rapport with Key Stakeholders - Management Pre-Arrival Checklists Gathering Information Preparing for the arrival of the Guest Poat Departure Protocol Follow up Inviting the guest to return

WEEK 4

Food & Beverage (Waiter Training Course)
- Service (Formal White Gloves Service; Napkin Folding; Cutlery & Crockery Polishing; Tray Service; Service Style & Set Up; Culinary Terminology; Understanding Dietaries & Allergies; Pool & Caban Service; Handling Menu and Off Menu Requests; Special Occasions)
- Beverage – Coffee (Coffee and Basic Barista)
- Cigars (History & Terminology; Cigar Aging; Cigar Cutting Techniques)
- Drinks – General; Wine; Champagne; Cocktail
- Basic Sommelier knowledge – Know your wine and wine service
- Glass service, Polishing crockery, cutlery, and glassware.
- Basic Floristry Skills
- Working with the Chef
Housekeeping - Room Set Up (VIP Rooms; Families & Children; Celebrations)
- Turn Down Service
- Bath Service

Andre Visser

SAQA Accredited Skills Trainer

082 907 9060 butler@kingsley.co.za 314 Scheiding Street, Prestige Park